FAQ
1. Where do you ship to?
We currently ship only within the United States. Orders with addresses outside the U.S. cannot be processed.
2. How long does shipping take?
- Order processing time: 1–2 business days
- Delivery time: 6–11 business days after shipment
Delivery times are estimates and may vary due to carrier or external factors.
3. How much is shipping?
We charge a standard shipping fee of $7.99 per order.
4. Do you offer free shipping?
Yes. Orders of $145.99 USD or more qualify for free shipping.
5. Can I cancel my order?
Yes, orders can be canceled within 24 hours of purchase, as long as they have not been shipped.
6. How do I return a product?
You can request a return within 30 days of delivery if the item is defective, damaged, or incorrect. Please contact our support team for instructions.
7. How long does it take to receive a refund?
Approved refunds are processed within 1–3 business days after inspection of the returned item.
8. What payment methods do you accept?
We accept:
- Visa
- Mastercard
- American Express
- JCB
- Discover
- Diners Club
9. Is my payment secure?
Yes. All payments are processed through secure third-party providers with encryption to protect your information.
10. How can I track my order?
Once your order is shipped, you will receive a tracking number via email.
11. What if my package is delayed or lost?
If your package is delayed or missing, please contact our support team. We will assist you in resolving the issue with the carrier.