Privacy policy


1. Data Controller

Retrohavena is responsible for the processing of your personal data as described in this Privacy Policy.

2. Information We Collect

We may collect the following types of personal data when you interact with our website:

  • Identity Information: name, billing and shipping address
  • Contact Information: email address, phone number
  • Order Information: purchased products, order history
  • Payment Information: payment method details (processed securely via third-party providers; we do not store full card details)
  • Technical Data: IP address, browser type, device information
  • Usage Data: pages visited, time spent on site, interactions

3. How We Use Your Information

We use your personal data for the following purposes:

  • Processing and fulfilling orders
  • Providing customer support
  • Sending order confirmations and shipping updates
  • Managing payments and refunds
  • Improving website performance and user experience
  • Preventing fraud and ensuring website security
  • Complying with legal obligations

4. Legal Basis for Processing (GDPR)

We process your data based on:

  • Contract necessity (order fulfillment)
  • Legal obligations (tax and accounting requirements)
  • Legitimate interests (fraud prevention, service improvement)
  • Your consent (marketing communications, if applicable)

5. Data Sharing

We do not sell your personal data.
However, we may share your data with trusted third parties, including:

  • Payment processors
  • Shipping and logistics providers
  • IT and hosting service providers
  • Legal or regulatory authorities when required

All third parties are required to protect your data in accordance with applicable laws.

6. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfill orders and provide services
  • Comply with legal and tax obligations
  • Resolve disputes and enforce agreements

After this period, your data will be securely deleted or anonymized.

7. Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise your rights, please contact our support team.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyze traffic and usage behavior
  • Enhance user experience
  • Support marketing and advertising activities (if applicable)

You can manage or disable cookies through your browser settings.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.

10. International Data Transfers

Your data may be processed in countries outside your location. In such cases, we ensure appropriate safeguards are in place to protect your data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

Customer Service Email: info@retrohavena.com
Address: 187 Barker St, Anniston, AL 36206, USA
Telephone: +1 (256) 294-3243
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)