Shipping policy


  1. Shipping Destination

We currently offer shipping exclusively within the United States.
Any orders placed with delivery addresses outside the United States will not be processed and will be automatically canceled and refunded.

  1. Order Processing Time

All orders are typically processed within 1–2 business days after payment is confirmed.
Processing includes:

Order verification
Payment confirmation
Product quality inspection
Packaging and preparation for shipment

Please note that no order processing takes place on weekends or public holidays.

  1. Shipping Methods

We cooperate with reliable domestic and international logistics providers to ensure stable and efficient delivery.
The final carrier is selected based on the destination and operational efficiency.

  1. Delivery Time

Estimated delivery time is 6–11 business days after the order has been shipped.
Actual delivery time may vary depending on:

Carrier performance
Weather conditions
Peak season demand
Unexpected logistical or operational delays

  1. Shipping Fees

A standard shipping fee of $7.99 applies to all orders below the free shipping threshold.

  1. Free Shipping Policy

Orders of $145.99 USD or more qualify for free shipping.
Once the order total reaches this amount, the $7.99 shipping fee will be automatically removed at checkout.

  1. Order Tracking

After shipment, a confirmation email will be sent containing:

Tracking number
Carrier details
Tracking instructions

Customers may use this information to track their order status at any time.

  1. Delivery Responsibility

Once the package is handed over to the carrier, responsibility for delivery is assumed by the shipping provider.
We will still assist customers in tracking shipments and resolving delivery issues whenever possible.

  1. Delays and Exceptions

While we aim to meet estimated delivery times, delays may occur due to circumstances beyond our control, such as:

Severe weather
Carrier disruptions
Peak season volume
Public holidays

We appreciate your understanding in such situations.

  1. Lost or Missing Packages

If your order is significantly delayed or appears to be lost, please contact our customer support team.
We will coordinate with the carrier to investigate and provide a suitable resolution.

  1. Contact Us

Customer Service Email: info@retrohavena.com
Address: 187 Barker St, Anniston, AL 36206, USA
Telephone: +1 (256) 294-3243
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)