Shipping policy

1. Shipping Destination

We currently ship only within the United States.
Orders with delivery addresses outside the United States are not accepted and will be automatically canceled and refunded if placed.

2. Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.
Processing includes:

  • Order verification
  • Payment confirmation
  • Quality inspection
  • Packaging and dispatch preparation

Orders are not processed on weekends or public holidays.

3. Shipping Methods

We work with standard international and domestic logistics carriers to ensure reliable delivery. The specific carrier is selected based on the destination and shipping efficiency.

4. Delivery Time

Estimated delivery time is 6–11 business days after shipment.
Delivery time may vary depending on:

  • Carrier operations
  • Weather conditions
  • Peak seasons and holidays
  • Customs or logistical delays (if applicable)

5. Shipping Fees

A standard shipping fee of $7.99 applies to all orders under the free shipping threshold.

6. Free Shipping Policy

We offer free shipping for orders of $145.99 USD or more.
When your order reaches this amount, the $7.99 shipping fee will be automatically waived at checkout.

7. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

  • Tracking number
  • Carrier information
  • Tracking instructions

You can use this information to monitor your shipment at any time.

8. Delivery Status & Responsibility

Once the order has been handed over to the carrier, responsibility for delivery is transferred to the shipping provider.
However, we will always assist you in tracking and resolving delivery issues when possible.

9. Delays and Exceptions

While we strive to meet estimated delivery times, delays may occur due to factors outside our control, including but not limited to:

  • Severe weather conditions
  • Carrier delays
  • Peak shopping periods
  • Public holidays

We appreciate your understanding in such cases.

10. Lost or Missing Packages

If your package is significantly delayed or appears lost, please contact our support team. We will investigate with the carrier and provide a suitable solution.

11.Contact Us

Customer Service Email: info@retrohavena.com
Address: 187 Barker St, Anniston, AL 36206, USA
Telephone: +1 (256) 294-3243
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)