Payment Policy

1. Accepted Payment Methods

We accept the following secure payment methods:

  • Visa
  • Mastercard
  • American Express
  • JCB
  • Discover
  • Diners Club

All payments must be completed at checkout before order processing begins.

2. Payment Currency

All prices are displayed and charged in USD (United States Dollar) unless otherwise stated at checkout.

3. Payment Processing

  • Payments are processed immediately at the time of purchase
  • Orders will not be processed until payment is successfully confirmed
  • If payment fails, the order will not be placed

4. Payment Security

We use secure third-party payment providers that comply with industry-standard encryption and security protocols.
Your payment details are:

  • Encrypted during transmission
  • Not stored in full on our servers
  • Protected against unauthorized access

5. Failed or Declined Payments

If your payment is declined:

  • Please verify your card details or payment method
  • Ensure sufficient funds are available
  • Try an alternative payment method

Orders with failed payments will not be processed.

6. Refunds

Approved refunds will be returned to your original payment method.
Refund processing time is 1–3 business days after approval.
Additional time may be required by your bank or payment provider.

7. Fraud Prevention

For security reasons, we reserve the right to:

  • Request additional verification for certain transactions
  • Cancel orders suspected of fraud or unauthorized activity

8. Contact

If you have any questions regarding payments, please contact our support team.

Customer Service Email: info@retrohavena.com
Address: 187 Barker St, Anniston, AL 36206, USA
Telephone: +1 (256) 294-3243
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)